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Customer Service Rep/Inside Sales

Our Company: Phillips Painting, Roofing, & Gutters, a 5-time honoree of the prestigious Inc. 5000 list of America’s Fast-Growing Private Companies is seeking a dynamic individual ready to grow and develop our Inside Sales (Call Center) Representative Team.

This is an exciting time for Phillips; after doing business 20 years in North Texas, we are still growing rapidly. We are seeking energetic, positive, people-oriented and detail-oriented Inside Sales (Call Center) Representatives poised to help us continue growing! If you’re self-motivated, thrive on challenge, and customer-centric, we invite you to apply to join the Phillips Team!

Duties & Responsibilities

  • Ensure that every call is handled with world class service.
  • Manage an up-to-date, accurate database and reports.
  • Set an example for effort, ethics, team play and decorum.

Skills

  • Excellent manners, communication skills and quest for clarity
  • Stellar Keyboarding skills

Key Priorities

  • Maintain appointment schedules and open slots up to the minute. Prevent low percentage appointments from clogging high percentage opportunities.
  • Ensure every company-generated lead is contacted, added to the database, profiled and resulted quickly and efficiently.
  • Follow the script and work at an acceptable pace.
  • Ensure the area is always clean, sanitary and professional.
  • Adhere to the Inside Sales Center’s policy guidelines which are based on respect, courtesy, cleanliness, responsibility, teamwork, performance and fun.
  • Any additional duties that may be assigned by the Inside Sales Supervisor.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Disability
  • 401 K Plan
  • Paid Time Off
  • $12-$14/hr. depending on experience

Perks

  • Fun, challenging work environment
  • Opportunities to develop leadership skills
  • Work life balance

Requirements

  • High school graduate; some college preferred
  • Must pass background and drug test
  • 8am-5pm Monday through Friday; some Saturdays 10am-1pm
  • Wear a uniform and exhibit professional presence every day
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